How can we help?

Open the sign-in page, enter your email and type the six-digit code from the LIFEVAULT email. Then complete the Authenticator check. LIFEVAULT does not use a password or a sign-in link.

Email codes are single-use and expire for security. Return to Sign in, request one new code and enter only the newest six-digit code.

Confirm that all six digits were entered correctly and that you used the newest email. After email verification, finish the separate six-digit Authenticator step to unlock your vault.

For security, each login can request up to five email codes per hour. Stop requesting codes and try again after the displayed waiting period. Request one new code and use only the newest email.

Wait a minute, then check Spam, Promotions and All Mail. Search for “LIFEVAULT” and confirm the address was typed correctly. Avoid repeated requests while delivery is still pending.

Do not create a new account with the same email. Contact support@mylifevault.online from your registered address so the recovery request can be verified securely.

You can organize purchases, return dates, warranties, subscriptions, documents and general deadlines. Add a record manually or start with an AI receipt scan.

Open the relevant Vault section, choose Edit, correct the details or dates and save. Future reminders automatically use the updated dates.

Choose Delete on the record and confirm. Deletion is permanent and that record will no longer generate reminders.

Yes. Switch that record’s reminder toggle to Off. The record stays in your vault, but no reminder email is sent until you turn it on again.

Use a clear JPG, PNG or WebP image smaller than 10 MB, or choose a readable PDF. Crop photos, keep documents upright and make sure the merchant, total and dates are visible.

Retake the photo in good light without glare or blur, crop away the background and try again. If the receipt is faded or handwritten, add the record manually instead.

Yes. AI results are always a draft. Review every field—especially dates, price and merchant—before saving. LIFEVAULT deliberately leaves uncertain values empty instead of guessing.

Each account can run up to 10 scans per hour to protect the service. Wait about one hour or add the record manually; your existing vault is unaffected.

For active records, LIFEVAULT checks return, warranty, renewal and document-expiry dates automatically and sends emails 7, 3 and 1 day before, plus on the date itself.

The next reminder uses the new saved date automatically. You do not need to schedule it separately.

Check Spam and Promotions and confirm reminders are switched on for the record. Email delivery can occasionally be delayed. Always keep an independent calendar for legally or financially critical deadlines.

Reminder runs use delivery protection to prevent the same daily batch from being sent twice. Multiple records due together may be grouped in one email.

Vault records are separated by account and protected by database access rules. LIFEVAULT support does not need access to your personal records to receive general feedback or diagnose service status.

The image is sent to OpenAI only when you start a scan. LIFEVAULT saves the structured record you confirm, not the receipt image itself.

Open Account and download your portable JSON export. It contains the records associated with your account.

Open Account, use the permanent deletion option and confirm carefully. Account deletion cannot be undone.